Return Policy

We are committed to ensuring a seamless and satisfying shopping experience for you. For detailed guidelines on returns or exchanges, please refer to our Return Policy below:

Unconditional Return Policy

We offer unconditional returns within 30 days of delivery. You may request a return or exchange if:

The product has a quality issue.

The item is unused and in its original condition (excluding warranty-exempt products).

Returns requested after 30 days will not be processed.

Eligibility Criteria

To qualify for a return or exchange, the item must be:

Unused, undamaged, and in its original condition.

Accompanied by all original tags, packaging, and accessories.

Initiating a Return

Contact Customer Service:

Reach out to our team within 30 days of delivery via email or your account dashboard. Include:

Your order number.

Details of the item (e.g., SKU, quantity).

Reason for the return (e.g., quality issue, incorrect item).

Obtain Return Authorization:

After reviewing your request, we will provide step-by-step instructions for returning the item. Unauthorized returns may be rejected.

Return Shipping Costs:

Customer responsibility: Unless the return is due to our error (e.g., defective item, incorrect shipment), you cover return shipping fees.

Recommended method: Use a tracked shipping service to ensure safe delivery and verify receipt.

Refunds and Exchanges

Inspection & Approval: Upon receiving your returned item, we will inspect it and notify you of our approval/denial.

Refunds: Processed to your original payment method within 3–5 working days.

Exchanges: Subject to product availability. We will notify you if the item is out of stock.

Step-by-Step Return Process

Account Dashboard (Preferred Method):

Direct Contact with Customer Service:

Email us with your order details and return reason. We will respond with a return address and instructions.

Handling Damaged Items During Delivery:

Before signing: Report damage to the courier’s delivery representative immediately. They will guide you through their complaint process.

After signing: Take clear photos of the damage, contact the courier’s local office to file a claim, and forward the details (e.g., tracking number, photos) to us for assistance.

Our Role in Damages:

We will liaise with the courier on your behalf. If the claim is approved, the courier will compensate us, and we will pass the compensation to you (amount may vary by courier policy).

In some cases, you may need to cover shipping costs to return damaged items for replacement.

Damaged or Defective Products

If you receive a damaged or defective item, contact us immediately with photos of the issue. We will resolve the problem by offering a:

Replacement (if available).

Exchange for an alternative item.

Full refund (based on the situation).

For questions or to start a return, reach out to our team at any time. We strive to make the process straightforward and ensure your satisfaction.

Thank you for choosing Gymthjk—we value your trust and aim to exceed your expectations!